Market Chatter: Singapore Airlines Deploys AI Applications in Digital Push

MT Newswires08-18 10:44

Singapore Airlines (SGX:C6L) has deployed more than 160 AI applications across its operations as the city-state's airlines looks to become a leading digital airline, Business Times reported on Tuesday, citing the carrier's senior vice president of information technology, George Wang.

The carrier's customer-facing AI chatbot Kris, has almost doubled its customer satisfaction score since its relaunch in July 2025, while the company has also reported 30 man-hours of operations a day through its AI-assisted crew scheduling, the report said.

Meanwhile, an internal generative tool named Jarvis, which was launched in 2024, has achieved a 95% penetration rate among staff, with non-technical employees managing to create around 1,500 AI agents without coding, the report noted.

(Market Chatter news is derived from conversations with market professionals globally. This information is believed to be from reliable sources but may include rumor and speculation. Accuracy is not guaranteed.)

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