To The Moon

As AI enters the enterprise, the real challenge is not simply helping employees acquire knowledge. It is enabling them to build practical skills and translate those skills into better business outcomes.

Enterprise digital transformation has traditionally focused on platforms, courses, and knowledge bases. Yet completing training and passing an exam do not necessarily prepare employees to make sound decisions in complex, real-world situations. Turning knowledge into action and scaling proven practices across the workforce are becoming important measures of AI’s value in the enterprise.

YXT.com Group Holding Limited ( $云学堂(YXT)$ ), continues to advance its “Intelligent Productivity” strategy by integrating intelligent knowledge systems with AI-powered workplace applications and business workflows. The goal is to connect knowledge, people, and business operations, enabling AI to evolve from an information tool into an assistant that supports employees in their daily work.

From Knowledge Acquisition to Capability Building: Bringing AI into Real-World Work Scenarios

Traditional training can explain standard procedures but often struggles to cover the complexities of real business situations. To address this gap, YXT’s AI-powered practical training platform turns business scenarios into repeatable practice environments, where employees can interact with AI-simulated customers and practice needs assessment, solution presentation, and objection handling.

To strengthen sales capabilities, iFLYTEK and YXT introduced capabilities including the AI practical training platform and AI-powered course creation. These tools help sales teams rehearse common objections, such as “the price is too high” and “we already have a supplier.” The project covered 700 AI sales-practice accounts, recorded 60,000 AI role-play sessions, and included 1,000 accounts on the AI learning platform. This gives employees opportunities to practice judgment and adaptability in simulated business scenarios before applying them in the field.

From Knowledge Access to Experience Reuse: Integrating AI into Daily Work

For chain businesses with widely distributed stores and large frontline workforces, ensuring that employees can access relevant knowledge when they need it is equally important. Mixue Group deployed an intelligent AI assistant through YXT’s talent development platform, covering more than 1,150 courses on store standards, product preparation, equipment operation, and other topics. Within just three days of launch, the assistant recorded more than 5,000 visits and served nearly 4,000 learners, providing employees with a convenient way to find operational information.

In sales, YXT’s AI-powered sales enablement solution, Talk2Win (formerly SaleSmart), applies AI to customer communications, interaction analysis, and sales coaching. It helps businesses identify communication gaps and supports employee training and management reviews. In a case involving a publicly listed home furnishing company, YXT reported that the customer visit rate increased by more than 20% following implementation of its sales enablement solution. This provides an indicator of changes in customer engagement and early-stage sales interactions.

From knowledge retrieval and scenario-based training to communication analysis and performance reviews, AI is becoming embedded in different stages of workplace activities. This creates opportunities for businesses to capture effective practices that were previously concentrated in individual employees and make them reusable across teams.

From Efficiency Gains to Business Outcomes: Measuring Value Through Business Metrics

The value of AI cannot be assessed solely through platform visits, training sessions, or course completion rates. Businesses also need to examine changes in employee behavior and business performance.

In a management trainee development program at a leading pharmaceutical distribution company, YXT used AI-powered course creation and question generation to develop 103 practice and assessment questions covering different business areas. The content development cycle was shortened by 70%, average weekly learning time per employee increased from 1.2 hours to 3.5 hours, and the course completion rate reached 92%. These figures reflect improvements in content development efficiency and learning engagement. Further evaluation of on-the-job performance and role readiness is needed to determine whether these learning gains translate into practical workplace capabilities.

In customer operations, YXT’s Talk2Win (formerly SaleSmart) solution supports Snail Victory, a family dental clinic serving more than 5,000 families. The solution helps structure communication processes across key stages, including inquiries, visits, needs assessment, and treatment plan delivery, supporting employee training and management reviews. According to the company, monthly revenue per clinic increased 50% year over year in the month following implementation. While this result highlights the potential value of integrating AI into business workflows, revenue performance may also be influenced by customer mix, marketing activities, and clinic operations. Longer-term data is needed to assess the sustainability of the results.

Businesses should therefore evaluate AI through a combination of usage data, changes in employee capabilities and behavior, and business performance metrics. The goal is to understand not only whether employees use the tools, but also whether workflows improve and whether those improvements translate into sustained business results.

Moving AI from a Tool to Organizational Productivity

From sales practice and frontline knowledge services to talent development and customer operations, these cases illustrate how enterprise AI is moving beyond isolated applications and becoming integrated into business scenarios.

YXT’s vision of intelligent productivity goes beyond introducing more AI tools. It focuses on making knowledge accessible when needed, enabling continuous practice of job-related skills, and improving workflows so that effective practices can be reused across the organization. Business results do not follow automatically from AI adoption; companies must evaluate outcomes against specific job requirements and business objectives through continued use and data-driven feedback.

From “learning” to “doing,” and ultimately to “doing better consistently,” enterprise AI is entering a new phase in which its value is measured through real-world work and business outcomes. By embedding AI in practical workflows, validating its impact over time, and turning effective practices into reusable organizational capabilities, businesses can translate AI into genuine intelligent productivity.

About YXT.com

YXT.com (NASDAQ: YXT) is a technology company focusing on enterprise productivity solutions. With a mission to "Empower people and organization development through technology," the Company strives to become the supreme provider in building and boosting enterprise productivity by combining over a decade of experience in tech-enabled talent learning and development and with AI-augmented task copilots and unleashing the power of knowledge and synergy. Since its inception, YXT.com has supported and received recognition from numerous Global and China Fortune 500 companies.